Frequently Asked Questions
FAQ's
Can one to one sessions be done online or do they need to be in person?
Absolutely! Currently it is only offered online. As I only work with women, I completely understand the importance of flexibility and accessibility. This is why I offer virtual sessions, through Zoom and Google Meet. I understand the extra stress and expense of traveling along with adding extra time before and after sessions to allow for the travel. The sessions have been designed to be as accessible and comfortable as they can be.
What is your refund/ cancellation policy?
For one to one sessions ONLY - A full refund is available, if at least 24 hours notice is given.
Any sessions cancelled or needing to be changed within 24 hours will not be charged, however cancellations made with less than 24 hours’ notice, missed sessions, or changes to appointments inside 24 hours are non-refundable and charged at the full session rate.
Any appointments that are attended late will end at the normal time and will be charged at full rate.
For Programmes, Workshops, and Digital Resources
These sessions are non-refundable due to the preparation involved and workbooks given at the beginning of sessions.
If you’re unsure about any of the support or if it is right for you then please do reach out. Everything has been designed to help you, so please ask questions before booking so you access support with confidence of what to expect. The best way is to book a pause and connect discovery call, this way you can ask me all the questions and if there are concerns we can chat through these too.
How Do I Cancel or Change An Appointment?
- You can email me at hello@anchored-infaith.com
- or send me a message on WhatsApp on 01884 904898.
Any changes are only confirmed once you have had a reply from me.
Exceptions- I want to add a little note here as I completely understand that life happens, there are emergencies, there are double bookings, and so please do reach out, I will always review exceptions case by case.
If you had paid for sessions as part of a package, please note missed or late sessions will be treated as sessions completed.
All sessions need to be paid for in full, before the session can go ahead.
How do I know if this support is right for me?
Here are some things to consider;
- Anchored in Faith is for women who have experienced an abusive relationship and are now out of immediate danger, but still feel like they are living in survival mode, feeling tired, overwhelmed, or on alert still.
- This support is designed to help you learn more about your body, your nervous system and limiting beliefs that maybe keeping you from moving forward.
- Connection and trust, like choosing a therapist, are two really important factors to consider, you should feel like you are seen, heard and supported. You are going to get much more from sessions if you feel able to express yourself and feel comfortable, whilst also being challenged in the best way possible.
The best way is to book a pause and connect discovery call so you can take the next step with full confidence.
This is likely the right support if;
- You are willing and open to change
- You want to gain more understanding around trauma responses and the nervous system
- You are prepared to put in the work
- You want to grow your confidence, self trust, and have greater self awareness.
- You want to feel more clear about how to move forward with purpose.
If this sounds like something you connect with then you are likely in the right place but, if you are still unsure then please book a Pause and Connect Discovery Call with me.
How do I know if this is not the right support?
- If you are still in immediate danger.
- There is still ongoing risks from your partner or ex-partner.
- You are still living with your partner that was abusive,
- You require crisis intervention or emergency support.
- You are looking for clinical therapy, diagnosis or treatment around your mental health.
If this is where you currently are, then I would gently encourage you reach out to specialist domestic abuse services or emergency support so they can help you with safety planning first before exploring life coaching further. After this support then I would love to work with you!
Is this support confidential?
However....
Safeguarding at Anchored in Faith.
This service is designed for women who are not at immediate risk. However, if at any point it becomes clear that there are risks of serious harm to you or others, then as mentioned above I will discuss what steps may need to happen so ensure the safety of everyone. Wherever possible, as mentioned above, I will try and have a discussion with you first before acting. However, if I cannot reach you or this is not possible then please know any decisions made around next steps will not have been taken lightly nor without a lot of thought and consideration beforehand.
I also attend regular clinical supervision and my commitment to continuous professional development means you benefit from new approaches allowing me to bring fresh ideas, and creative solutions to my coaching and business.
Is this service an emergency service?
No, this support does not replace emergency services or specialist crisis provision. This support is also not available 24 hours.
If you are in danger or feel unsafe, please contact emergency services on 999 and if unable to speak, please press 55 to activate silent solutions. Alternatively for non emergency situations, please call domestic abuse service immediately.
Do you work with professionals and accept referrals?
- Woman are aged 21 and over.
- There is no current risk or likely escalation of risks and they are no longer living with their partner where domestic abuse was disclosed.
- It is understood that this is private support and self-funded. (some discretionary rates maybe considered but spots are very limited).
- The woman you are wanting to refer is ready and willing to change.
- There is no current concern around their mental health from GP's or mental health professionals.
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